Salesforce Customer Service Platform. They help your reps drive loyalty, slash costs, and persona

They help your reps drive loyalty, slash costs, and personalize every experience. Mar 14, 2024 · A customer engagement platform (CEP) is a technology for delivering seamless, personalized service across channels. Enable your team with customer service support software and solutions powered by AI to create connected, efficient, and scalable service that customers love. This means it handles requests from emails, phone calls, or social media messages efficiently. This is a full-blown AI agent that can search through your company’s data, draft documents Salesforce is the #1 AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform. Manager at NTT DATA FINANCIAL TECHNOLOGY Attend an event, in-person or on Salesforce+, to earn a Trailblazer Stamp. com State Maryland Company Size 3501+ employees Country/Region United States Salesforce Technical Architect at Google Superbadge Superbadge: Prompt Builder Templates Create Prompt Builder templates to supercharge AI-powered insights and engagement. Slackbot is now generally available for Business+ and Enterprise+ customers. Unified customer and service data becomes accessible to AI agents across Salesforce and ServiceNow, without centralizing sensitive data unnecessarily. Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.

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